FRONTSTEP AI, LLC TERMS OF USE

1.1 Account Creation.

In order to use certain features of the Site, you must register for an account ("Account") and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Site. Company may suspend or terminate your Account in accordance with Section 8.

1.2 Account Responsibilities.

You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

1.3 One Account Per User.

You may not create multiple accounts for the purpose of circumventing subscription fees, referral program terms, or any other restriction imposed by these Terms. Company reserves the right to terminate duplicate accounts at its sole discretion.

2.1 License.

Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your own personal, noncommercial use.

2.2 Certain Restrictions.

The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website, product, or service; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means.

2.3 Modification.

Company reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.

2.4 No Support or Maintenance.

You acknowledge and agree that Company will have no obligation to provide you with any support or maintenance in connection with the Site.

2.5 Ownership.

Excluding any User Content that you may provide (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trade marks, and trade secrets, in the Site and its content are owned by Company or Company's suppliers. Neither these Terms (nor your access to the Site) transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.1.

2.6 Feedback.

If you provide Company with any feedback or suggestions regarding the Site ("Feedback"), you hereby assign to Company all rights in such Feedback and agree that Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate.

3.1 User Content.

"User Content" means any and all information and content that a user submits to, or uses with, the Site, including but not limited to property listings, property notes, qualification questions, and account information. You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that personally identifies you or any third party.

3.2 Property Notes and AI Usage.

You may add property-specific notes to your listings on the platform. These notes are used by our AI to generate responses to prospective leads on your behalf. You are solely responsible for ensuring that all property notes comply with applicable law, including fair housing regulations. You agree not to include any content in property notes that discriminates against any protected class. FRONTSTEP AI, LLC is not responsible for the content of your property notes or any AI responses generated based on that content.

3.3 License.

You hereby grant (and you represent and warrant that you have the right to grant) to Company an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content solely for the purpose of providing the Service.

3.4 Acceptable Use Policy.

The following terms constitute our "Acceptable Use Policy":

• You agree not to use the Site to collect, upload, transmit, display, or distribute any User Content that violates any third-party right or is unlawful, harassing, abusive, threatening, harmful, vulgar, defamatory, false, intentionally misleading, or otherwise objectionable.
• You agree not to upload viruses, send spam, harvest user information, interfere with servers, attempt unauthorized access, harass other users, or use automated tools to scrape the Site.
• You agree not to use the platform to send unsolicited commercial messages or to contact individuals who have not consented to receive communications from you.
• You agree not to use the platform in any manner that violates the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or any other applicable federal, state, or local law governing electronic communications.

3.5 Enforcement.

We reserve the right (but have no obligation) to review, refuse and/or remove any User Content in our sole discretion, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy.

4.1 Nature of AI Messaging.

frontstep.ai uses artificial intelligence to generate and send automated SMS and email messages to your leads on your behalf. You acknowledge and agree that these messages are AI-generated and may not always reflect the exact response you would provide. You remain solely responsible for all communications sent through the platform on your behalf.

4.2 SMS Consent and Compliance.

By using our SMS messaging features, you represent and warrant that all recipients of SMS messages sent through our platform have consented to receive such messages in accordance with applicable law, including the Telephone Consumer Protection Act (TCPA). You are solely responsible for obtaining and maintaining appropriate consent from all SMS recipients.

All SMS messages sent through the platform include opt-out instructions. Reply STOP to opt out of SMS messages at any time. Message and data rates may apply.

4.3 AI Disclosure.

frontstep.ai may disclose to lead recipients that they are communicating with an AI assistant on behalf of a property manager or real estate agent. You acknowledge and agree that this disclosure may be included in AI-generated messages.

4.4 No Guarantee of AI Accuracy.

FRONTSTEP AI, LLC does not warrant or guarantee the accuracy, completeness, or appropriateness of any AI-generated message. AI responses are generated based on the information you provide, including property notes and qualification questions. You are responsible for reviewing and ensuring the accuracy of all information provided to the platform.

5.1 Free Trial.

New accounts may be eligible for a 7-day free trial. After the trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends. No refunds will be issued for unused portions of a subscription period.

5.2 Subscription Fees.

Subscription fees are billed monthly or annually as selected at signup. All fees are non-refundable except as required by law. Company reserves the right to modify pricing with 30 days' notice to existing subscribers.

5.3 Per-Seat Billing.

Certain subscription plans are billed on a per-seat basis. You are responsible for all fees associated with the number of seats active on your account. Adding team members to your organization may result in additional charges.

5.4 Cancellation.

You may cancel your subscription at any time through your account settings or by contacting us at info@frontstep.ai. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of the paid period.

5.5 Payment Processing.

All payments are processed securely through Stripe. By providing payment information, you authorize Company to charge your payment method for all applicable fees. Company does not store your payment card information.

6.1 Program Overview.

FRONTSTEP AI, LLC offers a Partner Referral Program that allows approved partners to earn commissions by referring new paying customers to the platform. Participation in the Partner Referral Program is subject to approval by FRONTSTEP AI, LLC and these Terms.

6.2 Commission Structure.

Approved partners earn 25% of recurring subscription revenue collected from referred customers for the first 12 months following the referred customer's first payment. Commissions are paid monthly with a minimum payout threshold of $100. Commissions are calculated based on actual subscription revenue collected and are not paid on refunded, canceled, disputed, fraudulent, or unpaid subscriptions.

6.3 Referral Qualification.

A referral qualifies when the referred customer signs up using the partner's referral link or code, becomes a paying subscriber, and the account remains active and in good standing. Partners may not refer themselves, affiliated companies, or accounts created solely to generate commissions.

6.4 Marketing Guidelines.

Partners may promote frontstep.ai through social media, referrals, approved marketing materials, and educational content. Partners may not make false or misleading claims, misrepresent frontstep.ai's capabilities, engage in spam or deceptive marketing practices, or use frontstep.ai trademarks or branding without written approval.

6.5 Program Modifications.

FRONTSTEP AI, LLC reserves the right to modify, suspend, or terminate the Partner Referral Program at any time with 30 days' notice to active partners. Commissions earned prior to termination will be paid in accordance with the payment terms in effect at the time they were earned.

9.1 Third-Party Links & Ads.

The Site may contain links to third-party websites and services. Such links are not under the control of Company, and Company is not responsible for any third-party content or services.

9.2 Other Users.

Each Site user is solely responsible for any and all of its own User Content. Since we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others.

9.3 Release.

You hereby release and forever discharge Company from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site.

14.1 Changes.

These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any), and/or by prominently posting notice of the changes on our Site. Continued use of the Service following notice of changes constitutes your acceptance of the updated Terms.

14.2 Dispute Resolution.

Please read the following arbitration agreement carefully. It requires you to arbitrate disputes with Company and limits the manner in which you can seek relief.

14.3 Governing Law.

These Terms shall be governed by the laws of the Commonwealth of Massachusetts without regard to its conflict of law provisions.

14.4 Entire Agreement.

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Company concerning the Site and supersede all prior agreements and understandings.

14.5 Contact Information.