Frontstep AI, LLC Privacy Policy

Last updated: July 24, 2025

Frontstep AI, LLC (the "Company") is committed to maintaining robust privacy protections for its users. Our Privacy Policy ("Privacy Policy") is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Policy, "Site" refers to the Company's website, accessible at https://www.frontstep.ai and any related mobile applications.

"Service" refers to the Company's services accessed via the Site, including AI-powered SMS lead qualification and messaging on behalf of real estate professionals.

The terms "we," "us," and "our" refer to Frontstep AI, LLC. "You" refers to the user of our Site or Service.

By accessing our Site or Service, you accept our Privacy Policy and Terms of Use (found here: https://www.frontstep.ai/terms-of-use) and consent to our collection, storage, use, and disclosure of your Personal Information as described below.

I. INFORMATION WE COLLECT

We collect both Non-Personal Information and Personal Information.

Non-Personal Information includes anonymous usage data, general demographic info, referring/exit URLs, device/platform types, user preferences, and aggregate click data.

Personal Information includes data you voluntarily provide when registering or using the Service, such as your email address, name, phone number, and any other contact information.

1. Information Collected via Technology

To activate the Service, you must submit your email address. You may also provide additional Personal Information to use certain features.

We collect browser and device data (e.g., referring URL, browser type, device type, access times) via cookies and similar tracking technologies to improve the Service. We use both session and persistent cookies. For example, persistent cookies may be used to maintain login status or preferences.

2. Information You Provide by Registering

When you create an account, you provide Personal Information including your email address, username, and password. You authorize us to collect, store, and use this info as described.

3. Children's Privacy

Our Service is not directed at children under 13, and we do not knowingly collect information from children under 13. If we learn we have, we will delete such data promptly.

II. HOW WE USE AND SHARE INFORMATION

Personal Information:

We do not sell or rent your Personal Information. We share it only with trusted service providers who help us operate the Service, under strict confidentiality. We may disclose your Personal Information when required by law or to protect rights and safety.

Non-Personal Information:

We use it to analyze trends, improve the Service, and customize user experience. We may share aggregated Non-Personal Information with partners.

In case of business transactions (merger, acquisition), your information may be transferred but remain protected under this Privacy Policy.

III. HOW WE PROTECT INFORMATION

We implement standard security measures (encryption, firewalls, SSL) to protect your data but cannot guarantee absolute security. Your account is password-protected; keep your credentials confidential.

IV. GOOGLE USER DATA - RETENTION AND DELETION

Gmail API Data Handling:

When you connect your Gmail account to our Service, we access your Gmail data solely to provide email management and automation features. Here's how we handle your Google data:

Data We Access:

  • Email messages and metadata (subject, sender, date, content)
  • Gmail account information necessary for API authentication
  • OAuth tokens required for accessing your Gmail account

Data Retention:

  • OAuth Tokens: Stored securely until you disconnect your Gmail account or delete your account
  • Email Data: We do not permanently store your email content. Email data is accessed in real-time when you use our features
  • Temporary Cache: Email metadata may be temporarily cached for up to 24 hours to improve performance

Data Deletion:

  • Immediate Deletion: You can disconnect your Gmail account at any time through your account settings, which immediately revokes our access and deletes stored OAuth tokens
  • Account Deletion: When you delete your Frontstep account, all Google user data including OAuth tokens and any cached data is permanently deleted within 30 days
  • Upon Request: You may request immediate deletion of your Google user data by contacting us at isaac@frontstep.ai

Limited Use Disclosure:

Frontstep AI's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

V. YOUR RIGHTS REGARDING PERSONAL INFORMATION

You may opt out of marketing communications at any time by following unsubscribe instructions or adjusting settings on the Site. We will continue to send important administrative emails regardless of marketing preferences.

VI. LINKS TO OTHER WEBSITES

We are not responsible for the privacy practices of third-party sites linked or compatible with our Service. Please review their policies before use.

VII. AI AND NON-DISCRIMINATION DISCLAIMERS

Important Notice About AI Use and Non-Discrimination:

Our Service uses AI to automate lead messaging and qualification for real estate professionals. While we design our AI to be as fair and unbiased as possible, the AI may generate outputs that inadvertently reflect biases or discrimination related to factors such as language, ZIP code, income, or other proxies.

We explicitly disclaim liability for any discriminatory outcomes generated by our AI or the use thereof. By using our Service, you acknowledge that the AI outputs are automated and that you, as a user, retain responsibility for compliance with all applicable anti-discrimination laws and fair housing regulations.

You agree not to hold Frontstep AI, LLC liable for any claims arising from alleged discriminatory or biased decisions influenced by the AI outputs generated through the Service.

VIII. CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent notice on the Site 30 days before taking effect.

IX. CONTACT US

For questions about this Privacy Policy, please contact:

Isaac Levine

Email: isaac@frontstep.ai

Address: 23 Avondale Road, West Hartford, CT, 06117